If, for any reason, you are dissatisfied with your purchase of a genuine Color Edge product, you may return any products that are unused and are in resalable conditions within 30 days of purchase for an exchange, replacement, or store credit. Monetary refunds are not available.
Returns after the 30 day period will be charged a 15%-30% restocking fee. No returns will be accepted after 6 months of purchase.
Not every case is the same. We review every return request and determine the best approach to maintain ease of use for all parties. However, we generally abide by the following conditions:
- Method of return.No monetary returns. We offer exchanges at or below the value of the product that was purchased.
- Product condition.If the case involves returning a product, we expect the product to be in resalable conditions.
- Additional charges.The customer will not incur any additional charges unless they have ordered the wrong product – in which case it is up to the customer to return the product at their own expense.
- Merchandise cannot be returned without our consent.
You can initiate a return by reaching us at +1 (323) 201-6280 or by submitting the form below.